Policies
Below is the sum of our policies outlining how we handle various scenarios.
We believe that transparent and easy to understand policies is a major key to avoiding misunderstandings and treating everyone fairly.
OUR POLICIES
Dear customers: please take time to familarize yourself with our policies to avoid misunderstandings latter on!
OUR DEPOSIT (Reservation) POLICY
In order to hold or reserve a puppy. We require a small (non-refundable) deposit which is usually 20-25% of the purchase price. This is normally submitted through PayPal* (or can also be reserved via a check) but all puppies are reserved on a first deposit in basis. Your deposit will then be applied against your final balance due of your puppy.
If your deposit is submitted via PayPal, a receipt will be emailed to you (from paypal) please print it and bring it along when picking up your puppy, the website may not be updated immediately and it may go until the next business day until your puppy is marked reserved but don’t worry we will honor the first deposit in and if perchance you place a deposit on a puppy that was already reserved by another person we will give you the option to pick another puppy or promptly refund it.
The balance of your puppy will be due in cash or you can pay us via our Payment page, Your puppy however will not be released until full payment(s) has been received in full, and/or funds have been verified. We would like our puppies picked up (or shipped) at/from our address when they are around 8 weeks old and current with their shots, etc.
VA Sales tax of 5.3% will be need to be added unto the price of the puppy.
If something should happen to your puppy while you have a deposit placed on it; we will let you pick another available puppy, use it to reserve a future puppy on upcoming litters or simply have it refunded. If however you default or cancel and never pick up your puppy after reserving it, your deposit money will be used for it’s care and to help off-set the costs of trying to find it another home. We do try to be fair and make allowances for circumstances absolutely beyond your control.
Our Health Guarantee and Warranties
The Breeder guarantees that upon purchase, the puppy is in good health and has been immunized and wormed according to the its’ accompanying health record. We do encourage you to take your puppy to a veterinarian (at your cost) after you receive your puppy as we do have a 72 hr. replacement policy if for some reason it is found to have a major health problem as diagnosed in writing by a licensed veterinarian (DVM), however any minor conditions that are easily correctable and will go away is not covered by our replacement policy.
1 Year Genetic Health Warranty
We do try to ensure that you purchase a genetically healthy puppy and if in case your puppy is found to have a genetic disorder (such as hip and elbow dysphasia, pathological spinal disorder, luxating patella and a continuing open fontinel) as diagnosed by a licensed veterinarian with-in 1 year from purchase. We will exchange your puppy for one of equal value; there are however no warranties against common sicknesses or accidents incurred on your part after the puppy is in your possession. All regular health care maintenance and immunizations are the owners responsibility as described below;
The Owner’s Responsibility
The owner agrees to take good care of this dog, feeding and housing it properly and maintaining its shots, de-worming, and also give its proper physical, emotional care and welfare. The owner also assumes all responsibility for any accidents or injuries caused by the misbehavior of the dog after it is in the owner’s procession. The death, injury or loss of said dog due to theft, carelessness, recklessness, abuse, neglect, heat stroke or accident will not entitle the owner to any compensation from the breeder. This dog is warranted only for the purpose of being a companion animal, not for any other purpose or reasons; such as breeding or show, etc.
Our Shipping Policy
Our puppies can also be shipped throughout the mainland United States to any airport serviced by American Airlines for $350.00. (We may also be able to ground deliver locally if you inquire) Anywhere else will need to be researched and quoted. (in transportation we need to take into consideration a few things such as; your geographic area, temperatures & what is best for the puppy) Please remember that the shipping costs and the balance due of your puppy will need to be paid in full 72 hrs. or so before it is scheduled to leave our place.
We do hope that you will enjoy the new addition to your household as much as we have. If you have any questions please feel free to call or write us anytime. We will try to assist you in any way possible; however we will recommend that you follow the instructions of your personal veterinarian for your dogs’ continuing health and diet.
